University of California, Riverside

University Advancement



Constituent Management & Technologies


About Constituent Management & Technologies

The Office of Constituent Management & Technologies is responsible for all aspects of University Advancement’s technological systems, including the Advancement database, The Raiser’s Edge®; programming, reporting and data analysis; systems maintenance and upgrades, training, help desk, and other computer and cell phone support services.

Our Purpose

  • To support the programmatic needs of University Advancement and our campus partners by providing computer systems services to facilitate communication with alumni, friends, and donors.

Our Strategy

  • Employ an integrated service strategy that enables us to respond to our customers’ problems, requests, and questions in a timely and efficient manner.
  • To cultivate, develop and maintain collaborative relationships with Raiser’s Edge® users in order to have a complete understanding of the needs of our colleagues. Evaluate these needs and how they are being met on an ongoing basis to identify opportunities for increased efficiency and effectiveness.
  • Be proactive in anticipating and responding to the changing needs of our customers.
  • Continually work to ensure the accuracy and integrity of The Raiser’s Edge® database through regularly scheduled address, phone, and email appends, and by running regularly scheduled error-checking queries and reports.
  • Develop procedures, training and operating practices for our systems users and evaluate the level of security needed to safeguard the integrity of the data.
  • Proactively research, develop, and employ new technologies that will allow us to provide better service, reduce operating costs, and increase efficiency, while improving our data quality.

Submit a Service Request

(To submit request, you will need to log in using "ADS\[NetId]" and password, then Click the first button on the "My Advancement Service Requests" toolbar.)

Contact Us

Support Hotline: (951) 827-5613

Directory
Lee E Brostrom Sr Programmer Analyst
Work(951) 827-5613
Joe Parent Constituent Reporting & Systems Analyst
Work(951) 827-7105
Iris Tam Constituent Reporting & Web Programmer Analyst
Work(951) 827-5608
Lisa L Watson Executive Director
Work(951) 827-2184
Mark Wilson Senior Programmer Analyst
Work(951) 827-4765

More Information 

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

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